Refund policy

Magnolia Core Academy does not except returns or exchanges on custom orders. However, please let us know if there is a problem or mistake with your order within 48 hours of delivery. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at magnoliacoreacademy@gmail.com. If your return is accepted, we’ll send instructions on how we will correct the situation. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at magnoliacoreacademy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be  refunded on your original purchase price. Please remember it can take some time for this process to occur.